How to Track Child Support Payments: Here’s What You Need to Know

North Carolina permits you to track child support information online through its NCID identity system when support is ordered to paid through NC Child Support Centralized Collections. Once you have registered with NCID, you can log in to eChild Support for more information. The eChild Support System allows all parents – both custodial and noncustodial – to access information about child support payments paid through Centralized Collections.

What Can Custodial Parents Find Out?

  • Verify the status of your case.
  • Find out if a payment is pending.
  • Learn the number of back payments owed to you.
  • Upload supporting documents.
  • Update your personal information.

What Can Noncustodial Parents Do?

  • Ensure that payment was received.
  • Verify payment amount.
  • Upload supporting documents for an application.
  • Update personal and employment information.

What Can Clerk of Court Customers Find Out?

  • Custodial Parents/Guardians: Find out if a payment is coming.
  • Noncustodial Parents: Ensure that a payment arrived.
  • Contact your Clerk of Court office for other information not available on the website.

Call Us Today to Speak with a Child Support Lawyer in Charlotte

If you have questions about tracking child support payments or other child support issues, you should immediately consult with an experienced family law attorney. To schedule an appointment with a knowledgeable child support attorney, call Remington & Dixon today at 704-247-7110.

[LEARN MORE]: Relocation and Divorce – Understanding How to Navigate It

Child Support FAQs

How is child support calculated in North Carolina?

Both parents have to pay child support, but the custodial parent is assumed to be paying the required amount by having the children in the home.  Generally, the payment is based on the income of the parents and the number of children needing support.  There are then worksheets provided for calculations of recommended amounts depending upon whether there is joint, split, or sole physical custody of the child(ren).

What factors are considered in calculating support?

In making its decision, the court will look at the gross income of both parents. The schedule of basic child support obligations is based primarily on the average total household spending for children between birth and age 18.  Excluded from this number are work-related childcare costs, health insurance, and unisured healthcare costs over $250.00 per year.  The court will also look at each party’s pre-existing support obligations to other children.

What is my income for purposes of calculating child support?

Each parent’s gross income is the actual gross income from any source, including but not limited to income from employment or self-employment, ownership or operation of a business, partnership, or corporation, retirement or pension payments, interest, trusts, annuities, capital gains, Social Security benefits, Workers’ Compensation Benefits, and unemployment benefits.  There are some specific exclusions from gross income, such as adoption assistance. Social Security payments for a particular child are handled in a special calculation.


Are consultations free?

While we offer a free consultation on traffic matters, criminal matters, and most professional license defense cases, we charge a fee for family law consultations to personalize our consultations to your specific needs. To learn about our fee structure, please get in touch.

Where can I get legal advice?

We recommend meeting with an attorney. While there is free legal help available for North Carolina residents from pro bono resources for civil matters, and public defenders for criminal cases, the best way to access tailored advice is to hire a lawyer.

Can I hire you if I’m in another state?

This is done on a case by case basis if you are involved in a family law, criminal, or professional disciplinary matter that involves another jurisdiction.



"*" indicates required fields

With a Consultation

This field is for validation purposes and should be left unchanged.